I have been waiting for a while to write this blog post. I happen to be one of the millions of people that have used Vonage and experienced the supposed extra, extra small fine print that doesn’t show up until you want to cancel service, what a horror story. I was with Vonage for about 2 to 2 -1/2 years, the service wasn’t too bad, I would rate it as a 6.5 to 7 for phone service because from time to time you would have some issues. Vonage is just to over priced in this market. Now with the new up and comers like Magicjack, which is an amazing product for the cost by the way! Magicjack is a real phone company and the cost is less than a $20 a year, and service is about the same as Vonage. Regarding Vonage, one of the things I wasn’t to happy with was the phone support, I called and called and eventually I closed my account, and at the end they sprang it on me! <em>”Ok sir, we charged your card $20, some-odd amount for termination of your account”</em> What? Where did that come from? They got me to sign up and said if I was not happy with their service at any time I could cancel with no fees would be applied. I guess it goes to show you that you can’t believe anything a company tells you now a days. Laughingly, I just remembered few years ago playing a video game called ‘Amusement Park Tycoon”. This game has some funny functions. One of the functions that comes to mind in this case is, you can setup the game to play like this, you can give people free drinks and charge to go the bathroom, or allow free admission to get in the park and charge people to leave! See, as funny as this is at first, it has a different effect on real people, than it does in the video game. So looking at it from this prospective, this was the company’s one last shot for them to dip into my pocket on the way out the door. This is a good way to piss-off a consumer however it seems that companies can get way with making up rules along the way and the consumer has to go along for the ride.
and one other fun fact about Magic jack, for 59 bucks you can buy 5 years of service. It’s one of the best deals on the market!
One other fun fact, Once I sued this auto shop for this ad that they placed, it was for an advertisement for 99$ brake job, when I came back to pay the bill was for like $499.00. So I sued, and I showed the judge to the advertisement and I won and he ordered the job $99 bucks. See in my mind, this Vonage policy would be a fun one to take to court. Judges don’t like funny fine print like this, how do you charge someone 20 dollar termination fee after 2 years of service for voip service?